Legal notice
The Top Management of Vivipharma S.p.A., in line with the Mission and Values of the Vivipharma Group, establishes, implements and upholds this Quality Policy as a concrete expression of the company's identity, strategic direction and responsibility towards customers, partners and end consumers.
The Group's mission, focused on the development of innovative, safe and effective dermocosmetic and trichological solutions founded on scientific research, the quality of raw materials and care for the person, represents the guiding principle of the Quality Management System.
This policy is the reference for the entire Quality Management System and is designed to be appropriate to the purposes and context of the organisation, with a primary focus on the research, development and production of high-quality dermocosmetic and trichological products, ensuring innovation, reliability, ethics and attention to personal wellbeing, in line with the company's values.
The commitment of Top Management takes concrete form through the following principles:
Compliance, Safety and Customer Satisfaction
Consistent with the customer focus that distinguishes the Group, the organisation is committed to fully understanding and satisfying the needs and expectations of its customers.
The goal is to provide products and services that comply with the agreed requirements, are scientifically validated, safe and high-performing, maintaining high reliability and a strong reputation on the market. The measurement of customer satisfaction is a key element in the evaluation of company performance, as defined in the procedure "PRO Analisi soddisfazione clienti".
Innovation and Scientific Research
In line with the company mission focused on research and continuous development, Vivipharma S.p.A. constantly invests in innovation, advanced formulations and scientific updating, in order to offer effective, differentiating solutions.
Quality is understood not only as compliance with requirements, but as the ability to generate value through technical expertise, study and constant improvement.
Compliance with Mandatory Requirements and Ethics
Vivipharma S.p.A. guarantees full compliance with all laws, regulations and standards applicable to the cosmetics sector.
This commitment extends to all phases of the product life cycle – from design to production and placing on the market – in accordance with the principles of fairness, transparency and responsibility that characterise the Group's values.
Continuous Improvement
The organisation is committed to the continuous improvement of the effectiveness of its Quality Management System, in line with a corporate culture oriented towards excellence.
This commitment is achieved through data analysis, the performance of internal audits, the management of findings and periodic review by Management.
Framework for Objectives
This policy is the frame of reference for the definition and review of quality objectives. Top Management ensures that objectives are:
- Measurable
- Consistent with the company mission and values
- Oriented towards sustainable growth and performance improvement
- Planned in accordance with the procedure "PRO Obiettivi e pianificazione per il loro raggiungimento"
Centrality of People and Skills Development
In line with the corporate value of the centrality of the person, Top Management recognises that the involvement, empowerment and competence of personnel are fundamental elements for the success of the Management System.
The organisation is committed to:
- Promoting quality awareness and culture
- Encouraging continuous training and professional development
- Valuing technical and scientific skills
All in accordance with the "PRO Procedura delle risorse umane".
Risk-Based Approach and Responsibility
Decisions at all levels are guided by an approach based on the analysis of risks and opportunities, in line with what is defined in the "Analisi del contesto" document and managed through the "PRO Procedura di gestione dei rischi", in order to:
- Support the achievement of strategic objectives
- Ensure operational continuity and reliability
- Prevent adverse events
- Strengthen the company's sustainability and solidity over time
Communication and Dissemination
The Quality Management System Manager (RSGQ) is responsible for ensuring that this policy is maintained as documented information, in accordance with the "PRO Procedura di gestione delle informazioni documentate".
Top Management ensures that the policy is:
- Communicated, understood and applied at all levels of the organisation
- Disseminated in a manner consistent with the company's values and quality culture
- Available and communicated to relevant interested parties, such as customers, suppliers and partners, in the manner deemed most appropriate
Storage and Updates
This document is managed as documented information within the Quality Management System. It undergoes periodic review, at least on the occasion of the Management review, and is updated whenever changes are necessary to ensure its continued suitability and effectiveness.
